General Terms and Conditions with

customer information

Table of contents

1. Scope

2. Conclusion of contract

3. Right of withdrawal

4. Prices and payment terms

5. Delivery and shipping conditions

6. Retention of title

7. Liability for defects (warranty)

8. Special conditions for the processing of goods according to specific specifications

the customer

9. Redemption of promotional vouchers

10. Redemption of gift vouchers

11. Applicable Law

12. Alternative dispute resolution

1) Scope

1.1 These General Terms and Conditions (hereinafter "GTC") of Kjavik GmbH

(hereinafter referred to as "Seller"), apply to all contracts for the delivery of goods that are

Consumer or entrepreneur (hereinafter "Customer") with the Seller regarding

the seller in his online shop

The inclusion of own

Conditions of the customer are contradicted, unless otherwise agreed.

1.2 These Terms and Conditions shall apply accordingly to contracts for the delivery of vouchers, provided

unless otherwise provided.

1.3 A consumer within the meaning of these Terms and Conditions is any natural person who concludes a legal transaction

for purposes which are predominantly neither commercial nor

can be attributed to self-employed professional activity.

1.4 An entrepreneur within the meaning of these Terms and Conditions is a natural or legal person or

a partnership with legal capacity, which, when concluding a legal transaction in

exercise of their commercial or independent professional activity.

2) Conclusion of contract

2.1 The product descriptions contained in the Seller’s online shop represent

do not constitute binding offers on the part of the seller, but serve to submit

a binding offer by the customer.

2.2 The customer can use the offer via the integrated in the online shop of the seller

Online order form. The customer, after having selected the

Goods are placed in the virtual shopping cart and the electronic ordering process

by clicking the button that completes the order process.

legally binding contract offer in relation to the items contained in the shopping cart

goods off.

2.3 The Seller may accept the Customer’s offer within five days,

- by sending the customer a written order confirmation or a

Order confirmation will be sent in text form (fax or e-mail), whereby the

receipt of the order confirmation by the customer is decisive, or

- by delivering the ordered goods to the customer, whereby the receipt of the goods

is relevant to the customer, or

- by requesting payment from the customer after placing his order.

If several of the above alternatives apply, the contract is concluded in the

time at which one of the aforementioned alternatives occurs first. The deadline

to accept the offer begins on the day after the offer is sent by

the customer and ends with the expiry of the fifth day, which is

Sending of the offer follows. If the seller accepts the customer’s offer within

If the customer does not accept the offer within the aforementioned period, this shall be deemed as a rejection of the offer with the consequence that

the customer is no longer bound by his declaration of intent.

2.4 If you select a payment method offered by PayPal, the

Payment processing via the payment service provider PayPal (Europe) S.à rl et Cie,

SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: “PayPal”), under

Validity of the PayPal Terms of Use, available at

https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or - if the customer

does not have a PayPal account – subject to the terms and conditions for payments

without a PayPal account, available at

https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. If the customer pays by

a payment method offered by PayPal that can be selected during the online ordering process,

The seller hereby declares the acceptance of the customer’s offer in the

Time at which the customer clicks the button which initiates the order process

completes.

2.5 If you select the payment method "Amazon Payments", the payment will be processed

via the payment service provider Amazon Payments Europe sca, 38 avenue John F.

Kennedy, L-1855 Luxembourg (hereinafter: “Amazon”), subject to the Amazon

Payments Europe Terms of Use, available at

https://payments.amazon.de/help/201751590. If the customer selects the payment option

If he selects “Amazon Payments” as the payment method during the ordering process, he gives his consent by clicking on the

The button that completes the order process also sends a payment order to

Amazon. In this case, the seller hereby declares acceptance of the offer of the

Customer at the time when the customer completes the order process by clicking on the

final button triggers the payment process.

2.6 When submitting an offer via the Seller’s online order form,

the contract text is stored by the seller after the conclusion of the contract and sent to the customer

after sending the order in text form (e.g. e-mail, fax or letter)

Any further disclosure of the contract text by

The seller does not make any payment. If the customer makes a payment before sending his order,

has set up a user account in the seller’s online shop, the order data

archived on the seller's website and can be accessed by the customer via his

password-protected user account with the corresponding login data

can be accessed free of charge.

2.7 Before submitting the binding order via the online order form of the

Seller, the customer can avoid possible input errors by carefully reading the

information displayed on the screen. An effective technical means

For better detection of input errors, the magnification function of the

Browser, which helps to enlarge the display on the screen. Its

The customer can make entries within the electronic ordering process via

correct the usual keyboard and mouse functions until he clicks the button,

which completes the ordering process.

2.8 The German language is available for the conclusion of the contract.

2.9 Order processing and contact are usually carried out by email and

automated order processing. The customer must ensure that the

The email address provided for order processing is correct, so that

Address where emails sent by the seller can be received.

In particular, when using SPAM filters, the customer must ensure that all

by the seller or by third parties commissioned by the seller to process the order

sent emails can be delivered.

3) Right of withdrawal

3.1 Consumers generally have a right of withdrawal.

3.2 Further information on the right of withdrawal can be found in the cancellation policy

of the seller.

4) Prices and payment terms

4.1 Unless otherwise stated in the Seller’s product description,

The prices indicated are total prices which include the statutory

VAT included. Any additional delivery and

Shipping costs are specified separately in the respective product description.

4.2 The payment option(s) will be provided to the customer in the online shop of

Seller's information.

4.3 If advance payment by bank transfer is agreed, payment is due immediately after

conclusion of the contract, unless the parties agree on a later due date

have.

4.4 When selecting a payment method offered via the payment service “PayPal”

Payment is processed via PayPal, whereby PayPal also uses the services

third party payment service provider. If the seller also uses PayPal

offers payment methods where he makes advance payments to the customer (e.g.

purchase on account or payment in installments), he assigns his payment claim to PayPal

or to the person appointed by PayPal and specifically named to the customer

Payment service provider. Before accepting the seller’s declaration of assignment,

PayPal or the payment service provider commissioned by PayPal using the

The seller reserves the right to

the customer the selected payment method in case of a negative test result

If the selected payment method is accepted, the customer has to

Invoice amount within the agreed payment period or within the agreed

In this case, he can only pay to PayPal or the

PayPal commissioned payment service provider with debt-discharging effect. The

However, even in the event of assignment of claims, the seller remains responsible for general

Customer inquiries e.g. regarding goods, delivery times, shipping, returns, complaints,

Cancellation notices and returns or credit notes.

4.5 If you select the payment method “SOFORT”, the payment will be processed via the

Payment service provider SOFORT GmbH, Theresienhöhe 12, 80339 Munich (hereinafter

“SOFORT”). In order to pay the invoice amount via “SOFORT”, the

Customer has an online banking account activated for participation in “SOFORT”

have the necessary identification during the payment process and

Confirm the payment order to “SOFORT”. The payment transaction will

immediately afterwards by “SOFORT” and the customer’s bank account

The customer can find more information about the payment method “SOFORT” on the Internet

at https://www.klarna.com/sofort/.

4.6 When selecting a payment method offered via the payment service "Shopify Payments"

Payment method, payment processing is carried out via the payment service provider Stripe

Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland

(hereinafter "Stripe"). The individual payment methods offered through Shopify Payments

Payment methods are communicated to the customer in the seller’s online shop.

To process payments, Stripe may use other payment services for which

Special payment terms may apply, to which the customer may be informed separately

Further information on "Shopify Payments" is available on the Internet at

https://www.shopify.com/legal/terms-payments-de.

4.7 When selecting a payment method offered via the payment service "mollie"

Payment is processed via the payment service provider Mollie BV, Keizersgracht

313, 1016 EE Amsterdam, Netherlands (hereinafter: “mollie”). The individual

The payment methods offered by mollie are presented to the customer in the seller’s online shop

To process payments, mollie may use other payment services

which may be subject to special payment terms to which the customer may be entitled.

Further information about "mollie" is available on the Internet at

https://www.mollie.com/de/ available.

4.8 When selecting a Ratepay payment method offered by the seller (e.g. Ratepay-

Invoice, Ratepay prepayment, Ratepay direct debit, Ratepay installment payment) the

Payment processing via Ratepay GmbH, Franklinstraße 28-29, 10587 Berlin

(hereinafter “Ratepay”), to which the Seller shall pay its claim against the Customer

Which Ratepay payment methods the seller offers in detail will be

Customers are informed on the seller’s website. The customer can only pay Ratepay with

However, the seller remains responsible for general

Customer inquiries (e.g. regarding goods, delivery times, shipping, returns, complaints,

declarations of revocation and sending of revocations or credit notes). In all other respects, the

General payment terms and conditions of Ratepay, which can be accessed here:

https://www.ratepay.com/legal-payment-terms/

4.9 When selecting a payment method offered via the payment service "VR Payment"

Payment processing is carried out via the payment service provider VR Payment GmbH,

Saonestraße 3a, 60528 Frankfurt am Main, Germany (hereinafter: “VR Payment”).

The individual payment methods offered via VR Payment are shown to the customer in

The seller’s online shop will be informed. To process payments, VR

Payment use the services of third-party payment service providers, for which special

Terms of payment apply, to which the customer may be informed separately.

Further information on "VR Payment" is available on the Internet at https://www.vrpayment.

de/onlinehandel#article-878.

4.10 When selecting a payment method offered via the payment service “Adyen”

Payment processing is carried out via the payment service provider Adyen NV, Simon

Carmiggeltstraat 6-50, 1011 DJ, Amsterdam, Netherlands (hereinafter: “Adyen”). The

The individual payment methods offered by Adyen are shown to the customer in the online shop

of the seller. To process payments, Adyen may use the services

third-party payment service providers, for which special payment conditions may apply

apply, which the customer may be informed of separately. Further information on

"Adyen" is available on the Internet at https://www.adyen.help/hc/de.

4.11 When selecting a payment method offered via the payment service “Unzer”

Payment processing is carried out via the payment service provider Unzer GmbH,

Vangerowstraße 18, 69115 Heidelberg, Germany (hereinafter: “Unzer”). The

The individual payment methods offered by Unzer are shown to the customer in the online shop

of the seller. To process payments, Unzer may use the services

third-party payment service providers, for which special payment conditions may apply

apply, which the customer may be informed of separately. Further information on

"Unzer" are available on the Internet at https://www.unzer.com/de/zahlungsmethoden/.

4.12 When selecting a payment method offered via the payment service “Stripe”

Payment processing is carried out via the payment service provider Stripe Payments Europe

Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter

"Stripe"). The individual payment methods offered via Stripe are presented to the customer in

The seller’s online shop will be informed. Stripe may use the payment processing

other payment services, for which special payment conditions may apply

apply, which the customer may be informed of separately. Further information on

Stripe can be found on the Internet at https://stripe.com/de.

4.13 When selecting a payment method offered via the payment service "Klarna"

Payment is processed via Klarna Bank AB (publ), Sveavägen 46, 111 34

Stockholm, Sweden (hereinafter “Klarna”). Further information and the

Klarna’s terms and conditions can be viewed here:

www.kjavik.com /payment

5) Delivery and shipping conditions

5.1 If the seller offers to ship the goods, delivery will take place within

of the delivery area specified by the seller to the address specified by the customer

Delivery address, unless otherwise agreed. When processing the transaction

The delivery address specified during the order processing by the seller is decisive.

5.2 If the delivery of the goods fails for reasons for which the customer is responsible,

The customer shall bear the reasonable costs incurred by the seller as a result. This

does not apply with regard to the costs of delivery if the customer

The return costs shall apply in the event of effective exercise of the right of withdrawal.

of the right of withdrawal by the customer in the cancellation policy of the seller

regulation adopted in this regard.

5.3 If the customer acts as an entrepreneur, the risk of accidental loss and

the accidental deterioration of the goods sold to the customer as soon as the

Seller shall hand the goods over to the forwarding agent, carrier or other person responsible for carrying out the

The customer has delivered the goods to a specific person or institution. If the customer acts as

Consumer, the risk of accidental loss and accidental

Deterioration of the goods sold only occurs when the goods are handed over to the

Customer or an authorized person. Deviating from this, the

Risk of accidental loss and accidental deterioration of the goods sold

Goods are transferred to the customer, even in the case of consumers, as soon as the seller

Item to the forwarding agent, the carrier or the person otherwise responsible for carrying out the shipment

has delivered the goods to a specific person or institution, if the customer has informed the carrier,

Carrier or other person designated to carry out the shipment or

Institution is commissioned to carry out the work and the Seller informs the Customer of this person or

institution has not previously named.

5.4 The Seller reserves the right to refuse delivery in the event of incorrect or

This only applies to the

In the event that the non-delivery is not the responsibility of the seller and the seller is

with due care, a specific hedging transaction was concluded with the supplier

The seller will make all reasonable efforts to

In case of non-availability or only partial availability of the

The customer will be informed immediately and the consideration will be paid immediately

refunded.

5.5 Self-collection is not possible for logistical reasons.

6) Retention of title

If the seller makes advance payments, he reserves the right to withhold payment until the

ownership of the delivered goods remains with us until the purchase price owed has been paid.

7) Liability for defects (warranty)

Unless otherwise stated in the following regulations, the

The provisions of the statutory liability for defects apply. The following applies to contracts for

Delivery of goods:

7.1 If the customer acts as an entrepreneur,

- the seller has the choice of the type of subsequent performance;

- for new goods, the limitation period for defects is one year from delivery of the

Goods;

- in the case of used goods, the rights and claims due to defects

excluded;

- the limitation period does not start again if, within the scope of liability for defects,

Replacement delivery will be made.

7.2 The liability limitations and time limits set out above apply

not

- for claims for damages and reimbursement of expenses by the customer,

- in the event that the seller has fraudulently concealed the defect,

- for goods which, in accordance with their usual use, are intended for a building

have been used and have caused its defectiveness,

- for any existing obligation of the seller to provide

Updates for digital products, for contracts for the supply of goods with

digital elements.

7.3 In addition, for entrepreneurs, the statutory limitation periods for

any existing statutory right of recourse remains unaffected.

7.4 If the customer acts as a merchant within the meaning of Section 1 of the German Commercial Code (HGB), he shall be subject to commercial

Inspection and complaint obligation according to § 377 HGB. If the customer fails to comply with the

regulated notification obligations, the goods are deemed to be approved.

7.5 If the customer acts as a consumer, he is requested to inspect delivered goods with

to complain about obvious transport damage to the deliverer and to inform the seller

If the customer does not do so, this will have no effect on

Effects on his statutory or contractual claims for defects.

8) Special conditions for the processing of goods according to certain

customer specifications

8.1 If, according to the content of the contract, the Seller owes in addition to the delivery of the goods

The customer also has the right to process the goods according to specific customer specifications.

the seller all content required for processing such as texts, images or

Graphics in the file formats, formatting, image and

file sizes and to grant him the necessary usage rights

The procurement and acquisition of rights to this content is the sole responsibility of

The customer declares and assumes responsibility for

that he has the right to use the content provided to the seller. He bears

in particular, ensure that no third-party rights are violated,

in particular copyright, trademark and personality rights.

8.2 The customer shall indemnify the seller against any claims by third parties arising from

connection with a violation of their rights through the contractual use

of the customer's contents by the seller against the customer.

The customer also assumes the necessary costs of legal defense

including all court and attorney fees at the statutory rate. This does not apply,

if the customer is not responsible for the infringement. The customer is

obliged to inform the seller immediately in case of a claim by third parties,

to provide truthfully and completely all information necessary for the

Examination of the claims and a defense are necessary.

8.3 The Seller reserves the right to refuse processing orders if the

Content provided to the customer for this purpose violates legal or official prohibitions or

violate common decency. This applies in particular to the transfer

anti-constitutional, racist, xenophobic, discriminatory,

offensive, harmful to minors and/or content that glorifies violence.

9) Redemption of promotional vouchers

9.1 Vouchers issued by the Seller as part of promotional campaigns with a

issued free of charge for a specific period of validity and which are

cannot be purchased (hereinafter "promotional vouchers"), can only

in the seller's online shop and only during the specified period.

9.2 Individual products may be excluded from the voucher promotion if

a corresponding restriction arises from the content of the promotional voucher.

9.3 Promotional vouchers can only be redeemed before the order process is completed.

Subsequent billing is not possible.

9.4 Only one promotional voucher can be redeemed per order.

9.5 The value of the goods must be at least equal to the amount of the promotional voucher.

Any remaining balance will not be refunded by the seller.

9.6 If the value of the promotional voucher is not sufficient to cover the order,

To settle the difference, one of the other options offered by the seller

payment methods can be selected.

9.7 The balance of a promotional voucher will not be paid out in cash or

interest.

9.8 The promotional voucher will not be refunded if the customer does not

Promotional voucher, fully or partially paid goods within the scope of its legal

right of withdrawal.

9.9 The promotional voucher is only for use by the person named on it

Transfer of the promotional voucher to third parties is excluded. The

Seller is entitled, but not obliged, to prove the material entitlement

of the respective voucher holder.

10) Redemption of gift vouchers

10.1 Vouchers purchased through the Seller’s online shop

(hereinafter "gift vouchers") can only be purchased in the online shop of

Seller's voucher, unless otherwise stated in the voucher.

10.2 Gift vouchers and remaining balances of gift vouchers are valid until

Redeemable at the end of the third year after the year of purchase of the voucher. Remaining balance

will be credited to the customer until the expiration date.

10.3 Gift vouchers can only be redeemed before completion of the order process

Subsequent billing is not possible.

10.4 Multiple gift vouchers can be redeemed in one order.

10.5 Gift vouchers can only be used for the purchase of goods and not for the purchase

of additional gift vouchers.

10.6 If the value of the gift voucher is not sufficient to cover the order,

can use one of the other options offered by the seller to settle the difference

offered payment methods can be selected.

10.7 The balance of a gift voucher will not be paid out in cash or

interest.

10.8 The gift voucher is only for use by the person named on it.

Person. Transferring the gift voucher to a third party is

excluded. The seller is entitled, but not obliged, to

to check the eligibility of the respective voucher holder.

11) Applicable law

All legal relationships between the parties shall be governed by the law of the Federal Republic of

Germany, excluding the laws on the international sale of movable

Goods. For consumers, this choice of law applies only to the extent that the granted

Protection by mandatory provisions of the law of the country in which the consumer

has his habitual residence.

12) Alternative dispute resolution

12.1 The EU Commission provides a platform on the Internet at the following link for

online dispute resolution: https://ec.europa.eu/consumers/odr

This platform serves as a contact point for the out-of-court settlement of disputes

from online sales or service contracts involving a consumer.

12.2 The Seller is obliged to participate in a dispute settlement procedure before a

Consumer arbitration board is neither obliged nor willing to do so.