Exchange & Return
Exchange:
The Kjavik One doesn't fit? No problem! Simply exchange your size easily and free of charge . To do this, simply follow these steps:
- Report your exchange easily via our return portal to.
- You will then receive a free return label , which you can print out and stick on your package. Alternatively, you can have the label printed out with a QR code at a parcel shop.
- Pack the shoes well and send them back to us.
- The return will reach us & you will receive your correct size as soon as possible. 🙌🏼
Return:
If you would like to return your order you can do so as follows:
- Report your return via the return portal . (We can only accept shoes that look unworn. Our return period is 14 days after receipt of the package)
- You will then receive a Return label that you can print and stick on your package. Alternatively, you can also use QR code have it printed out at a parcel shop. The return shipping, processing & reprocessing costs 4.90€
- You bring the packaged and labeled shipment to the nearest Packstation or DHL branch and then receive a receipt for your return
- We receive notification of your return. After a quick check of the return, we will arrange for the invoice amount to be refunded as quickly as possible.